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Immunet Corporation Privacy Policy
As a computer security company entrusted with your online safety, Immunet understands your desire to have your personal information protected. Immunet respects your concerns about privacy and values its relationship with you. This Notice describes the types of information we collect via Immunet's Immunet Plus product and our Immunet web site.
We also provide a way for you to update your information, remove your name from our mailing lists or get answers to questions you may have about our privacy practices at Immunet.
Immunet's Pledge to Protect Your Privacy
Protecting customers is a core value at Immunet, and one of the reasons we are commited to safeguarding your privacy online. Our Privacy Policy describes how Immunet collects and uses the personally identifying information you provide on our Web sites and from Immunet products. It also describes the choices available to you regarding Immunet's use of your personally identifying information.
This Privacy Policy applies to any customers who use Immunet Products and Services. Collection, use, disclosure, and protection of personal information may be subject to different regulations outside the United States. Regardless of your country of origin, if you use our Sites, Products or Services you agree to abide by this policy. If you are under 18, you should ask your parents or a guardian before you use our Products and Services. If you are not yet 18, do not use our Service; do not download our products.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, product, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
However, non-personally identifiable, anonymous visitor and product user information may be used for the purposes of targeting related products and services via the Immunet service.
Sites Covered by This Policy
The Immunet web site (www.immunet.com) and other sites we own that post a link to this Privacy Policy (collectively "Sites") are all covered under this Privacy Policy. This Privacy Policy also applies to the following products: the Immunet FREE Antivirus product and Immunet Plus Antivirus product (collectively known as "Products"). This Privacy Policy may also apply to new Sites and Products we develop. The Privacy Policy does not cover any third-party products, services or downloads that we may promote to Immunet users through our partners.
Personal Information We Collect and How We Use It
We collect personal information at various times when you use our Products and Services. Your participation is completely voluntary and you have the choice not to disclose any information that we request by choosing not to participate in an offer or by uninstalling our Products and Services.
We provide products that enhance the security of your computer and protect users against viruses. In order to personalize your experience and adequately protect your computer's security, we collect personally identifying information about you and your computer behavior that helps us determine what is a potential threat to your security and what is a legitimate file or program.
Payment Information
When you you pay to subscribe to an Immunet licensed product, we will obtain your name, email address, billing and credit card information (we collect credit card information using a Secure Socket Layer or "SSL" connection). Your payment information is not shared with any outside parties and is only used for the purposes of billing your subscription. Your payment information is securely stored using a secure billing process that is fully PCI compliant (compliant with the Payment Card Industry Data Security Standard)
Installation
During installation, we may collect information from you regarding current antivirus and other applications you may be running in order to ensure compatibility with Immunet products. We do not share the information with any outside parties.
Immunet Registered Users
If you register as an Immunet Plus user, we collect information such as your name, email address, and password. We do so to provide you with email support, provide relevant product and company updates, provide an email newsletter to product users, offer chances to win Immunet prizes, free Immunet subscriptions, and partner-related products and services. You may opt-out of registration at any time and either use the service anonymously, or remove your email address from our database using the unsubscribe link within the email sent to you. You may also request to opt-out anytime by emailing optout@immunet.com from the email address you wish to unsubscribe from.
Immunet Community Invitations
As a registered Immunet user, you have the ability to invite your contacts to download and install Immunet products for free. We will use the personally identifying information you provide (e.g., your name and email address) to allow you invite other registered users into your Immunet Community. When you invite a user to install an Immunet product, you provide us with their email address, which allows Immunet to send an email to that user on your behalf. We do not share any emails with outside parties.
Immunet Virus Detection
In order to detect viruses on your computer and to minimize the risk that new files you download from the Internet will infect your computer with viruses, we collect information about the files on your computer when your computer connects with the Immunet Cloud. After you install our products, we continue to collect information on new files that appear on your computer and those files which you attempt to execute (also known as Application Files). We do this in order to review whether these files are safe or not safe, and if not safe we notify you through the product that a file is deemed unsafe by Immunet. We also collect copies of suspected viruses from your computer if we do not already have knowledge of them in the Immunet Cloud. We limit our collection to executable files that are most likely to be malicious code threats. Further, in the event of a malfunction or crash in our software we transmit error log data to our cloud in order to analyze it and fix in-field bugs. These files do not typically contain private information. We do not collect documents or other files from your computer, and this collection is done purely in an effort to protect you better. The two protocols we use for these communications are DNS and HTTP.
Immunet Threats Blocked by You
We provide you with an updated number of the number of threats that you have detected and blocked directly on the computers that have installed Immunet Plus and are actively connected to the Immunet Cloud at any given time. We provide this threat count number to you and also to any community members you have invited into your Community. Your name, country of origin, and number of threats blocked data will appear in the Community page for any contacts that you have added to your community. Your contacts will not be able to communicate with you via Immunet Plus and your email address will be kept completely confidential.
Immunet Threats Blocked by Your Community
We provide you with an updated number of total threats blocked by all the people within your community and also by all the people within your country of origin.
Customer Support Information
To provide you with customer support and in order to better respond to your needs, we may also gather additional information from you with your consent, which may include your name, telephone number, email address, and mailing address. We will not disclose any personally identifying information with any outside parties other than our Immunet customer service representatives without your explicit written agreement.
Immunet Customer Surveys
We use information submitted through our Web site or collected through email or online user surveys to analyze the characteristics of our customers and improve our services. We will occasionally provide anonymous, aggregated statistics about our users in reports made available to third parties, or to the general public. These reports will not identify individual Immunet users nor contain any personally identifiable information.
Third Party Partner Offers
We NEVER sell or share your information or email address with third-party partners unless you explicitly provide permission to do so via an online form. Occassionally we may offer you the opportunity to receive information about security-related products or services offered by our third-party partners, but we will not share your personally identifying information with these third parties for their marketing purposes, unless we have your permission to do so. Your participation in any services, products, offers or downloads offered by Immunet partners is optional, and should you choose to share any personally identifiable information with any Immunet partners, please refer to the privacy policy associated with the specific offer you are choosing.
Immunet Communications
If you sign up for Immunet newsletters, join Immunet contests, or send us direct emails, we will collect your contact information to fulfill your request. To unsubscribe, follow the unsubscribe link that appears at the end of each communication.
Immunet Community Support Forum
If you post a comment or question to the Immunet Community Support Forum, or other public forums run by Immunet such as the Immunet Blog or Immunet Facebook Fan Page, your comments and name will appear publicly at your own consent.
Aggregate Information We Collect
When you use our Services, we may collect tracking information such as your IP address, browser type, the type of operating system you use, details about your computer hardware, the applications you have installed on your PC, the domain name of your Internet service provider, and pages you visited on our Sites. None of the information identifies you personally and we do not link aggregate information to Personally Identifiable Information.
Cookies
A cookie is a small text file sent to your browser. Cookies are stored on your computer's hard drive for record keeping purposes. We and our Partners use session ID cookies and persistent cookies. We use cookies and other technologies to keep track of your interactions with our sites and to provide a personalized experience.
For the session ID cookie, once you close your browser, the cookie will terminate. A persistent cookie remains on your hard drive for an extended period. You can remove persistent cookies by following directions provided in your Internet browser's help file. Some of the Partner Offers on our Services may also use cookies. We have no control over our partners' privacy policies. We also have no control over their cookies, the information collected and its use.Global Unique Identifiers
A GUID (global unique identifier) is a randomly generated alphanumeric identifier used to indicate a unique installation of our Products or Services. We may create a GUID when you install our Products or Services. We use GUIDs to track installations and to enable features and functionality for specific customers who subscribe to our Products and Services.
Software Information
We employ a technology that allows us to determine the operating systems you are using and to view your computer's registry. Software installed on your computer has unique registry keys. By viewing your registry, we are able to detect whether you have a compatible operating system. We use your registry information to determine whether our software offers are compatible with software already present on your PC. We do not tie registry information gathered to our customers' Personally Identifiable Information.
Third-Party Advertisements and Software
When you request or submit your information online to a Partner in response to any Offer, you may be asked to provide the partner with your Personally Identifiable Information; if you opt to do so, such information becomes subject to the Partners' privacy policy.
Legal Disclosure
We may also disclose account information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our policies or may be causing injury to or interference with (either intentionally or unintentionally) our rights, property, users, or anyone else that could be harmed by such activities. We may disclose or access account information when we believe in good faith that the law requires it and for administrative and other purposes that we deem necessary to maintain service, and improve our Products and Services.
Your Choices Cookies
By modifying your browser preferences, you can choose to accept all cookies, to be notified when a cookie is set, or you can reject all cookies.
Email Subscriptions
You may choose to unsubscribe from receiving Immunet email newsletters at any time by following the unsubscribe link at the bottom of each email.
Security
Immunet takes all reasonable precautions to protect personal information from loss, misuse and unauthorized access, disclosure, alteration and destruction.
Passwords
Account information for our members is password-protected so that you and only you have access to this personal information. Do not divulge your password to anyone. We will never ask you for your password. Also, remember to sign out of your account and close your browser when you have finished your visit. This ensures that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place. No method of transmitting or storing electronic data is ever completely secure, and therefore we cannot warrant or guarantee that such information will never be accessed, used, or released in a manner that is inconsistent with this policy.
Children's Online Privacy Protection Act
We do not knowingly collect information about children. Immunet products are expressly created for adults aged 18 years old and older. Children must ask permission from their parents in order to install any software products from Immunet on their computer. We encourage parents and guardians to be familiar with the web sites that their children visit. The Federal Trade Commission ("FTC") regulates the means by which web site operators collect and use personal information from children under 13, pursuant to the Children's Online Privacy Protection Act of 1998 (the "Act"). For more information about the Act and children's on-line privacy in general, visit the FTC's web site at www.ftc.gov/privacy. For safety tips on privacy visit www.OnGuardOnline.gov.
California Online Privacy Protection Act
Immunet is commited to preventing the unauthorized access and use of customer data, and is compliant with the California Online Privacy Protection Act.
Enforcements
If you have any questions or concerns about our Privacy Policy, its implementation, or would like a written copy, please feel free to contact us at: Immunet Corporation, 2741 Middlefield Road, #201, Palo Alto, California USA 94306 or email privacy@immunet.com. If you would like to remove your personal information from the Immunet database, please send an email to privacy@immunet.com with the full name and email address you provided upon registration.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.
Contacting Us If there are any questions regarding this privacy policy you may contact us using the information below.
2741 Middlefield Road, #201
Palo Alto, CA 94306
USA
Contact us at privacy@immunet.com
